My flight ticket from Lanzhou to Zhanjiang booked on the 14th has been cancelled, why is it still not refunded?

1. After the flight is cancelled, you need to click "My"-"All Orders"-"Ticket Orders" on the Ctrip APP, click "I want a refund" on the ticket order page that needs to be refunded, and follow the prompts to go through the refund procedures. <br/>2. In the past, it was 7 working days to refund according to the original route, but now there are more similar cases, and the time will be longer. <br/>It is recommended to wait patiently, Ctrip is quite reliable in handling affairs. <br/><br/>Help you, please click the green "Accept".

Since the epidemic, a large number of unsubscribes have piled up. Banks, partners and other reasons may take more than 20 days to refund. Ctrip's customer service 95010 is busy and difficult to get in...<br/><br/>The Spring Festival holiday is not a working day, and refunds used to be made It usually takes about 7 working days to return to the payment account. There may be delays in special periods, so you need to wait patiently. The Ctrip platform is more reliable and there is no need to worry. <br/><br/>Help you, please click green to accept!

According to the previous practice, the refund money is generally 7 working days (Spring Festival holidays, weekends are not working days) to the account where you purchased the ticket (refund due to the original route). Now the situation is special. It was during the Spring Festival holiday some time ago, and now it is during the epidemic During this period, there were a lot of refunds, and it was very difficult to call customer service. The processing speed of Ctrip, airlines, banks, etc. will be relatively slow, so the waiting time may be longer. However, I personally still trust Ctrip. When I encountered problems in the past, I handled them well.